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Jason Abalos, Vickie Rushton call out airline for damaged luggage, slow response

/ 05:14 PM December 09, 2019
Jason Abalos

Jason Abalos and Vickie Rushton; their damaged luggage. Images: Instagram/@thejasonabalos

Jason Abalos and girlfriend Vickie Rushton expressed their dismay over an airline’s slow response about their damaged luggage.

The beauty queen pointed out that the luggage was damaged on Nov. 30, and that Philippine Airlines (PAL) said it would contact her within seven days.

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Rushton’s suitcase sustained an evident dent on one of its corners, as seen in her Instagram post yesterday, Dec. 8. 

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Hi @flypal! Ano na? Sabi niyo within 7 days mag email kayo. Nov. 30 pa to nangyari, Dec 8 na ngayon. Last month nawala din luggage ko, ngayon ganito. Naka FRAGILE pa yan ha? Kaya pala last nanaman lumabas luggage ko kasi ganito nangyari. Ilang beses na tinawagan ang number niyo pati ang dalawang number na bago niyo binigay (humingi ako ng ibang number kasi last month nung nawala luggage ko never sila sumagot, wala may nag assist). Nag message na ako sa Facebook (kasi mas mabilis sila sumagot doon) saka palang ifoforward concern ko sa office. Ngayon tawag kami ng tawag, wala pa din. Please do something!!! Wag puro “we apologize”. Haaay!

A post shared by Vickie Marie Rushton (@vimrushton) on

She also revealed that one of her suitcases went missing before, and stressed how the recently-damaged one even had a “fragile” sticker on it.

INQUIRER.net has reached out to PAL for its side on the matter. The airline company has not yet replied as of writing.

Rushton had called the airline numerous times but to no avail. She stressed that she had to ask for two new numbers to contact because when she tried to call the airline regarding her lost luggage last month, no one assisted her.

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The beauty queen reiterated her frustration over the airline’s slow response after stating how they only forwarded her concern to the office when she messaged them on Facebook.

She then appealed to the airline to “do something” and to not just apologize. Meanwhile, Abalos also took to his Instagram page on the same day to call the attention of the said airline.

“Ano po gusto nyo gawin namin? [Palampasin] na lang namin to?” he asked. “Wag naman kasi binili namin [‘yung] luggage.”

(What do you want us to do? Just let this go? Hopefully not because we bought that luggage.)

“Iniingatan namin, kami kaya sumakay ng eroplano tapos manira kami ano mararamdaman nyo?” Abalos added. 

(We take care [of the luggage]. What if we board an airplane and we break [things]. What would you feel?)

Moments after, the said airline reached out to Rushton via her Instagram page. It apologized for her damaged luggage and stated that it has coordinated with the concerned team.

Jason Abalos, Vickie Rushton

Image: Instagram/@vimrushton

Rushton later stated that she and Abalos have already received an email from the airline regarding their damaged luggage. JB

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TAGS: airplane, Jason Abalos, luggage, Philippine Airlines, Travel
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