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Melai Cantiveros bemoans travel agency’s rude staff during Hong Kong trip

/ 09:03 AM April 25, 2019

Actress-comedienne-host Melai Cantiveros bemoaned an unpleasant experience she recently had while in Hong Kong with her family involving travel agency Klook.

It was their first time together in Hong Kong and the experience has left a bad taste in Cantiveros’ mouth as she recounted the rude treatment of the agency’s staff while they were gearing up for their Peak Tram experience.

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Pinost ko itu para ma aware sila at baguhin nila ang pakitungo nila sa kanilang valued costumer andami pa namang Pinoy tapos ang pakitungo nila is very rude,” Cantiveros said via Instagram on April 23. “Natural lang [naman] na magtanung , sana di [naman] galit sumagut at pasigaw, kasi tayu dtu sa Pilipinas napaka hospitable natin sa mga bisita natin lalo na sa ibang bansa.”

(I posted this so they would be aware and change the way they treat their valued customers. There were so many Filipinos that time and their approach was very rude. It’s normal to ask questions, but I wish they didn’t reply in an angry and loud manner because here in the Philippines, we are very hospitable to our visitors especially from other countries.)

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Itu ay isang Review lang bilang isang costumer ng @klooktravel especially sa KlookHongkong sa may PeakTram experience , kami ng pamilya ko nalulungkot sa trato ng staff nyu sa trip nmin sa HOngkong firstime namin makapunta ng magkasama sa Hongkong pero itung experience na itu ang tumatak sa amin ng bad experience sa HK , pinost ko itu para ma aware sila at baguhin nila ang pakitungo nila sa kanilang valued costumer andami pa namang Pinoy tapos ang pakitungo nila is very rude . Natural lang nmn na magtanung , sana di nmn galit sumagut at pasigaw , kasi tayu dtu sa Pilipinas napaka hospitable natin sa mga bisita natin lalo na sa ibang bansa. at hindi kami libre para tratuhin ng ganun kami ay nagbayad mg maayus at deserve na tratuhin ng maayus . ang naka white na lalaki ang tlaga tumatak sa amin na napaka bastos sumagut sa amin di kmi marunong macyado mag english pero alam ko mga galawan nya . nakakalungkot lang tlaga nakakaawa ang mga magsusubscribe sa knila kng ganyang ugali a pakitungo ang ipapakita nila . Nakalagay pa sa voucher na may tour guide pero wala namng tour na ginawa nag distribute lang ng ticket . Bago pa yan hinanap nmin ang meeting place tapos nagdistribute pinaglakad pa ng malayu , kawawa mga Sr Citizen na ksama namin , tapos pagdating dun pwede nmn pla dumiritsu dun , tapos narealize nmin na wala nmn pila dun kuhaan ng tiket sa peaktram experience , at mura lang kaysa sa binayad nmin sa klook na ganun pa ang trato sa amin . So lesson learned namin na expected na ng mga destination ang dagsa ng tourist kaya di na pila sa pagkuha ng tiket , mas ok pa na pumila kaysa mag subscribe dtu na parang nagmamakaawa pa Tapos minamadali pa kami na mas nauna nmn kmi sa knila duun sa meeting place . Ang matagal iiwan parang ganun , kaya kmi nmm Paspas . Habang nag aanounce sila walang Megaphone na di rin marinig ng karamihan kasi marami kaming nakaabang Kaya nadismaya ako Pinost ko itu hindi para maparusahan ang nasa picture kundi para ma aware sila na may mga tao na nagrereact sa knilang ugali at sa susunod nilang mga costumer ay di na nila gawin itu kasi ang bakasyun ay memories to keep hindi memories to forget 😞

A post shared by Melai Cantiveros – Francisco (@mrandmrsfrancisco) on

She added they did not deserve the rude treatment from the staff because they paid for the tickets. She also claimed the voucher included a tour guide, but that they were not given one.

Bago pa yan hinanap nmin ang meeting place tapos nagdistribute pinaglakad pa ng malayu, kawawa mga Sr Citizen na ksama namin, tapos pagdating dun pwede nmn pla dumiritsu dun,” she said. “Tapos narealize nmin na wala nmn pila dun kuhaan ng tiket sa peaktram experience , at mura lang kaysa sa binayad nmin sa klook na ganun pa ang trato sa amin.”

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(Before that, we looked for the meeting place and after distributing the tickets, they made us walk so far, I felt sorry for the senior citizens with us. When we got to the peak tram, we realized we could have just went straight there since there was no line. It was also cheaper than what we paid Klook, who treated us badly.)

Cantiveros clarified she did not post the photos to shame or punish the travel agency’s staff but to let them know there are people who react to their actions.

Pinost ko itu hindi para maparusahan ang nasa picture kundi para ma aware sila na may mga tao na nagrereact sa kanilang ugali at sa susunod nilang mga costumer ay di na nila gawin itu kasi ang bakasyun ay memories to keep hindi memories to forget,” she said.

(I posted this not to punish those in the pictures but to make them aware there are people who react to their actions and also so that they do not repeat this to their future customers. A vacation is for memories to keep, not memories to forget.)  /ra

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TAGS: celebrity travels, Hong Kong, Jason Francisco, Klook, Melai Cantiveros
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