Kim Chiu slams airline for lost luggage, unresponsive customer service: ‘Never again!’

/ 01:06 PM May 21, 2018

Image: Instagram/@chinitaprincess

Actress Kim Chiu took to Twitter last Saturday, May 19, to ask for help regarding a certain airline and her lost luggage. The airline in question was Flair Airlines, and is based in Kelowna, British Columbia in Canada.

Chiu was in Edmonton, Alberta earlier this month, as she took to Instagram to congratulate her brother, John, who is now a professional pilot in the said country.


“Does anyone here knows the contact number for flair air?” tweeted Chiu, sounding desperate. “Been calling them for my lost luggage, yet no one is answering… Some impt (important) things are in the bag!!! Paid extra for the luggage too! Why oh why?!!!! Help please.”

James Banaag of ABS-CBN, tried to help Chiu out and gave her the contact number of the airline, but it seemed Chiu was down on her luck. “Ilang beses nako tumawag jan, binababa yung line pag pinepress ko yung 5 customer service!” (I have tried calling that number several times; they just drop the call whenever I press 5 for customer service.)

Other netizens tagged Flair Airlines’ Twitter account regarding Chiu’s luggage, but it was unresponsive. Chiu was still grateful for the netizens’ help: “Thanks for this!! Been calling them and even emailed them!!! Still no answer! @FlariAirlines #luggagelost please get back to me.”


In follow up tweets, Chiu wrote, “Customer service is OUT of order!!! Whut?!! Seriously?? @FlairAirlines.”

Banaag replied to Chiu, saying, “Potek ang lala naman pala nila (Damn, they’re this bad).” Chiu wrote back, saying, “Yeah!!!! Never again!”

In the end, it was Philippine Airlines’ Vancouver ground staff, Jasper, who helped Chiu regarding her luggage. In her latest Twitter post made yesterday, May 20, she shared a boomerang video of herself reunited with her luggage. “Hay salamat!!! Thanks @flyPAL Vancouver ground Jasper for helping me out!!!”

In the video, she wrote, “Thanks to Philippine Airline ground personnel for helping me with my luggage!!! Lesson learned review first the airline before booking. Reunited and it feels so good!”

Thus far, Flair Airlines has not released any statement regarding the issue with Chiu’s luggage, and as per Chiu’s latest Twitter post on the matter, May 20, the airline company still has not replied to her.

Chiu wrote, “Still NO reply from @flairairlines. Never again with Flair Airlines!” JB


Kim Chiu’s brother now a pilot in Canada: ‘You made it!’

Kim Chiu grateful to PBB housemates ‘from all batches’ who watched ‘DOTGA’

Why Kim Chiu loves her lola

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TAGS: Airport, Canada, Flair Airlines, Kim Chiu, lost luggage, Philippine Airlines
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