Lea Salonga reminds call center agents to enunciate

/ 01:30 PM April 19, 2018

Image: Twitter/@MsLeaSalonga

Lea Salonga gave a shout-out to call-center agents, asking them to enunciate their words when speaking or leaving messages on answering machines.

Currently staying in the United States, the Broadway star tweeted about her experience with a difficult-to-understand message left by an agent. She said, “I could not, for the life of me, understand. Words were chewed up and garbled.”


Image: Twitter/@MsLeaSalonga

Netizen and educator Annabelle Macabenta (@AnnabelleM07) of Quezon City asked whether the agent was Filipino. She claimed that agents with clarity issues usually come from India.

Salonga confirmed it was not Indian and insisted it was Filipino. “More specifically, Pinoy trying to sound American,” she said.


Image: Twitter/@MsLeaSalonga

She also confirmed the message left was from an American company that outsources its call services.

With numerous Filipino call-center agents in the country servicing American clients, the actress’ words may be good advice to take for a job that involves regularly speaking to people.

Salonga is currently performing in Broadway for the stage production “Once on This Island” where she plays as the goddess of love Erzulie.  /ra


LOOK: Angelica Panganiban, JM de Guzman tease fans with ‘unconsummated’ kiss

Kim Chiu not surprised to have Ryan Bang as leading man for latest movie

Maxene Magalona excited to work with Bea Alonzo in ‘Eerie’


Read Next
Follow @ABayleINQ on Twitter
Don't miss out on the latest news and information.
View comments

Subscribe to INQUIRER PLUS to get access to The Philippine Daily Inquirer & other 70+ titles, share up to 5 gadgets, listen to the news, download as early as 4am & share articles on social media. Call 896 6000.

TAGS: BPO, Call Center, Lea Salonga, Outsourced
For feedback, complaints, or inquiries, contact us.

© Copyright 1997-2020 INQUIRER.net | All Rights Reserved

We use cookies to ensure you get the best experience on our website. By continuing, you are agreeing to our use of cookies. To find out more, please click this link.