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Lea Salonga reminds call center agents to enunciate

By: -Content Strategist
/ 01:30 PM April 19, 2018

Image: Twitter/@MsLeaSalonga

Lea Salonga gave a shout-out to call-center agents, asking them to enunciate their words when speaking or leaving messages on answering machines.

Currently staying in the United States, the Broadway star tweeted about her experience with a difficult-to-understand message left by an agent. She said, “I could not, for the life of me, understand. Words were chewed up and garbled.”

Image: Twitter/@MsLeaSalonga

Netizen and educator Annabelle Macabenta (@AnnabelleM07) of Quezon City asked whether the agent was Filipino. She claimed that agents with clarity issues usually come from India.

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Salonga confirmed it was not Indian and insisted it was Filipino. “More specifically, Pinoy trying to sound American,” she said.

Image: Twitter/@MsLeaSalonga

She also confirmed the message left was from an American company that outsources its call services.

With numerous Filipino call-center agents in the country servicing American clients, the actress’ words may be good advice to take for a job that involves regularly speaking to people.

Salonga is currently performing in Broadway for the stage production “Once on This Island” where she plays as the goddess of love Erzulie.  /ra

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TAGS: BPO, Call Center, Lea Salonga, Outsourced
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