Liza Diño. Image: Instagram/@lizadino
Liza Diño, who lost a laptop and a smartwatch kept inside her baggage, hopes that the management of the Ninoy Aquino International Airport (NAIA) will take “proactive action” toward incidents of missing luggage items.
Diño spoke about the incident along with her partner Ice Seguerra in a “Teleradyo Serbisyo” interview last Friday, March 28.
“I had a flight from San Francisco to Manila. Pagdating ko, dumating naman ‘yung maleta. Normally ‘pag dumadating naman ‘yung maleta, ‘di mo naman siya chini-check agad sa loob,” she recalled.
“Ibinili ko sa [Ice] ng Apple watch tsaka laptop. ‘Pag bukas namin [ng maleta], wala na talaga. As in wala,” she said.
Diño explained during the interview that she had no choice but to put the gadgets in her check-in baggage because she already had three laptops in her backpack.
Diño and Seguerra then recalled that prior to opening the luggage at home, they noticed an apparent cut that seemed to be an indication that the luggage was slashed open by a sharp object.
The couple said they are still unsure whether the incident happened in the Philippines or in the United States. They noted, however, that Transportation Security Administration in the US would have issued a notice of inspection to her if they had gone through her luggage and removed items from it.
“‘Nakakatakot na feeling kasi grabe, I’ve been traveling for the last 30 years. First time ko na-experience ‘yung gano’ng kinuha sa loob ng maleta ko,” Diño said.
The pair added that the Philippine Airlines had already reached out to them and conducted an investigation on the incident. Diño further disclosed that the airline has been very accommodating, and that it offered to compensate for the $1,000 watch but not the laptop which cost around $1,000.
The Department of Transportation also reached out to Diño although she said, at the time of her interview, that the agency had yet to give updates on the incident.
“I’d like to think that ngayon talaga very active sila to address this issue na nangyayari sa NAIA kasi syempre, mukha po ng Pilipinas ‘yan e,” she said.
When asked what she wants to happen after the incident, Diño said, “Sana magkaroon po ng proactive na action ‘yung ating airport on how to address these matters.”
“We need to take this as a point of action of our authorities sa NAIA na kapag may ganitong incident na nanakawan ‘yung bag mo mismo, how do they get in touch with that airport and ano ‘yung protocols nila,” she added.