Marvin Agustin takes on cochinillo orders for New Year after store’s Christmas complaints
Marvin Agustin. Image: Facebook/Cochi by Marvin Agustin
Marvin Agustin will be pushing through his Cochi by Marvin Agustin orders on New Year’s eve, despite the store’s service failures last Christmas day, for which he issued a public apology.
Agustin updated his customers on the status of their cochinillo orders, as seen on his Instagram page today, Dec. 31.
“Happy new year everyone! We live and we learn to fight another day,” the actor and restaurateur greeted. “We are now roasting your COCHI orders. We have prepared and gave our all to make everything good. Enjoy the COCHI we all worked hard for to give you a delicious experience.”
Agustin then announced that Cochi will no longer be handling deliveries come 2022 because of the store’s dismal performance this month.
“Moving forward, after this holiday, we will go back to our old-style of operations that we won’t be able to arrange delivery anymore for our customers, as this is not our core competency,” he also stated on his Instagram page.
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The 42-year-old actor also explained the limitations of Cochi and how distance can make it difficult for the store’s cochinillos to arrive in consistently good quality.
“Our COCHI quality is best enjoyed straight from the oven, delivery conditions is something beyond our control,” he continued. “We give instructions what to do but we don’t know what happens during travel time.”
Agustin ended his post by thanking customers for their continued patronage. Fellow celebrities Joshua Garcia, Dimples Romana and Carlos Garcia expressed support by liking the post.
Cochi by Marvin Agustin, which serves roasted piglets, was launched last year. Amid the COVID-19 pandemic, the actor-entrepreneur urged fellow restaurateurs to provide meals for health workers or their employees. JB
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