Liza Soberano to internet providers: Step up, treat customers fairly
MANILA, Philippines — Actress Liza Soberano on Wednesday urged telecommunication companies to fix their internet services especially at a time where it has become more important due to work-from-home schemes and online classes.
Soberano made the appeal after netizens expressed dismay that internet service providers did not respond to their complaints of slow connection as fast as they did to the actress.
“I stumbled upon a few tweets from people who are upset and find my tweet about having fast internet offensive. I’m sorry your telecommunications provider isn’t taking care of your problems. In no way was it my intention to brag. I was just genuinely relieved to finally have fast internet,” Soberano said on Twitter.
I stumbled upon a few tweets from people who are upset and find my tweet about having fast internet offensive. I’m sorry your telecommunications provider isn’t taking care of your problems. In no way was it my intention to brag. I was just genuinely relieved to finally —-
— Liza Soberano (@lizasoberano) September 9, 2020
“I know it’s a problem we are all struggling with now. So please, to all the internet providers please do your best to help people out especially at a time like this when the internet has become essential. We’re all trying to survive and get school and work done,” she went on.
Soberano previously aired frustration as an “unhappy customer” of internet provider Converge for not responding to her calls regarding her internet speed.
Converge really needs to start fixing their internet speed. I am an unhappy customer.
— Liza Soberano (@lizasoberano) September 6, 2020
Two days later, Soberano said PLDT came to the rescue and installed a 300-mbps internet speed.
Okay so @pldt came to my house yesterday and hooked me up with the best internet I have ever experienced in my whole 5 years of living in this house. 300 MBPS. What a lifesaver. Lag? I don’t know her.
— Liza Soberano (@lizasoberano) September 8, 2020
Netizens voiced out concerns about the unbalanced treatment given to celebrities compared to regular customers.
But Soberano noted that internet providers should treat “customers fairly, no matter who they are.”
“’Cause people work hard to pay for their internet and most of our work is done online now. Okay, that’s all on this internet fiasco. Bye,” she added.