Image: Instagram/@angelikadelacruz
Kapuso actress Angelika Dela Cruz did not hold back when she recently took to social media to slam Philippines Airlines (PAL) for an unpleasant experience.
Dela Cruz took to Instagram on Oct. 27 where she shared a picture that summed up the entirety of her experience with the airline. In her picture, she can be seen sitting inside the plane, scowling, as she posed with a thumbs down for the camera.
“Hindi ako naniniwala sa ‘the customer is always right’ na kasabihan,” wrote Dela Cruz. “Pero naniniwala ako na pag may problema .. dapat solusyonan!”
Dela Cruz and her family were in Mactan Cebu Airport for their flight to Siargao (based on recent Instagram pictures).
She said the supervisors from the airline should receive more seminars for customer service.
“Paging @flypal i-promote nyo po ang mga tao ninyo sa counter ng Gate 25b Mactan Cebu (nag effort talaga sila para tulungan kami) at bigyan nyo uli ng trainings and seminars sa customer service ang mga supervisor ninyo na ayaw mag effort sa pag solusyon sa problema ng tao .. pinahirapan at pinagastos pa kami kesa tulungan.”
(Paging @flypal, please promote the people at the counter of gate 25B Mactan Cebu; they really exerted effort to help us. Then please give training and seminars on customer service to your supervisors who refuse to exert effort in solving customer problems. They made it hard for us and forced us to spend instead of helping us.)
“Kawawa tuloy si @mikadlacruz naiwan sa Cebu dahil sa inyo,” she added. (Poor @mikadlacruz who had to be left behind in Cebu because of you.)
As per Dela Cruz, her younger sister Mika Dela Cruz was left behind in Cebu after a problem in booking their flight.
It turns out that Mika’s flight was earlier than her sibling’s, which is why they were advised to go to the ticketing office to rebook her flight. This was according to a certain Sharmaine (@sharmainederrrrr), who appears to be an employee of PAL, after taking to Dela Cruz’s post to comment.
“Tama naman yong ginawa na papuntahin sa ticketing office para marebook yong flight niya,” wrote the employee. “Wala naman magawa yong staff sa gate 25 kundi mismo ang pasahero ang pumunta kasi may penalty/rebooking fee.”
(It is just right that she be made to go to the ticketing office to rebook her flight. The staff in gate 25 would have not been able to do anything else; it is really the passenger who has to go, because there is a penalty/rebooking fee.)
Image: Instagram/@angelikadelacruz
Dela Cruz, however, was not having any of the employee’s explanation and fumed in her reply.
“Wala ka dun wag ka mag react na parang andun ka! (You were not there so do not react as if you were!)” Dela Cruz lashed back, saying that they were told to go to the ticketing office after an hour of going back and forth with supervisors on the phone.
Image: Instagram/@angelikadelacruz
“Kung nakinig sila sa problema namin at sinabi nila earlier walang magiging problema WE ARE WILLING TO PAY!” she continued to say. (Had they listened to our problem and had they told us earlier [about what to do], there would have not been [further] problems. We are willing to pay.)
She also clarified that she did say PAL ought to promote the staff in counter of Gate 25B for assisting them, as it was the supervisors who she called out in her post.
“Kahit tatak BPA (Buong Pusong Alaga) pa kayo BAD SERVICE parin kayo sa nangyari sa amin,” Dela Cruz said. “And sa pag post mo sa IG ko tatak EPAL ang dating mo para kami pa ang sisihin mo!!”
(Despite your slogan of “Buong Pusong Alaga,” you are still of bad service to us. And for you [the employee commenter] to post on my Instagram, you appear to me as attention-seeking, to even dare blame us.)
Despite this momentary hitch in their trip, all seems to be well with the Dela Cruz sisters. Younger sister Mika was able to arrive safely in Siargao to be with her family, after her flight had been booked for the following morning.
Angelika, on the other hand, shared a photo of her and Mika finally together and cuddling at the beach in Surigao del Norte.
Showing just how fiercely protective she is of her sister, Angelika wrote, “The world may be a mess but your big sister is always here as your safety net, always ready to catch you.” JB
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